Important Notice (Must Read)

For your convenience and to avoid any issues in the future, we strongly recommend that you record a complete unboxing video when you receive your parcel.

The video should clearly show:

• The sealed parcel before opening
• The complete unboxing process
• All items received in the package
• The product being tested for functionality

Any claim regarding a damaged item, defective item, wrong item, missing item, refund, return, or replacement must be submitted within 24 hours of delivery along with a complete unboxing video.

Claims submitted after 24 hours of delivery or without a complete unboxing video may not be eligible for review, refund, return, or replacement.

Electronic Products Policy

Check Warranty Only

All electronic products sold by GrabitPK are covered by Check Warranty Only.

Customers are required to inspect and test electronic products immediately upon delivery.

Unless specifically stated otherwise on the product page, electronic products do not carry any service warranty, repair warranty, replacement warranty, or extended warranty after delivery.

Return & Exchange Eligibility

Customers may request a return or exchange only if:

• The item was received damaged.
• The item was defective upon arrival (DOA).
• The wrong product was delivered.
• An item was missing from the package (supported by a complete unboxing video).

To Qualify for a Return or Exchange

• The claim must be reported within 24 hours of delivery.
• The required unboxing video must be submitted within 24 hours of delivery.
• The product must be unused and in its original condition.
• The product must be returned with its original packaging, accessories, and contents.
• Proof of purchase or order number must be provided.
• Customers must contact GrabitPK and receive approval before returning any item.

Non-Returnable & Non-Refundable Items

• Change of mind.
• Products that have been used, installed, modified, or damaged due to misuse.
• Functional issues reported after the 24-hour claim period.
• Claims for damage, defects, missing items, or incorrect products where no unboxing video is provided within 24 hours of delivery.
• Personal care, hygiene, grooming, or health-related products once opened or used.
• Products returned without original packaging or accessories.
• Discounted, clearance, promotional, or final-sale items.

Return Shipping

If the return is approved due to an incorrect, damaged, defective, or incomplete item sent by GrabitPK, return shipping costs will be covered by us.

For all other approved returns, the customer is responsible for return shipping costs.

Refund Process

Approved refunds may be issued through:

• Bank Transfer
• Easypaisa
• JazzCash

Refund processing may take 5–10 business days after approval.

Contact Us

📧 Email: info@grabitpk.com

📱 WhatsApp: 03424455654

🌐 Website: grabitpk.com

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